Terms of Use

Please read these Terms of Use (“Terms”) carefully before using any of the services provided by ZX.XYZ (the “Website”) and mobile application (the “App”).

By visiting the Website, accessing its functionality, or using its services, you acknowledge that you have carefully read, understood, and agreed to these Terms. The Terms may be updated or modified from time to time, and you are advised to review them regularly.

If you do not agree to these Terms, you may not visit or use the Website or any Services provided on the Website. All information and Services provided on the Website are provided strictly ‘as is’ without warranty of any kind.

Please leave the Website and do not create an account if you do not agree to the terms and conditions set out below. Otherwise, you assume all risk and responsibility for the storage and trading of virtual currency.

If you are a U.S. citizen or resident, please leave the Website. ZX.XYZ does not serve U.S. citizens or residents. By using the Services, you confirm that you are not a citizen or resident of the United States or of any country listed in our AML policy.

1. Introduction

1.1. Upon successful registration and subsequent verification, you are granted a limited, revocable, and non-transferable right to access the Platform’s services, including but not limited to: trading tools, APIs, software interfaces, and other functionalities provided strictly “as is” and “as available.”

1.2. By using the Platform, you acknowledge that you have carefully read these Terms, fully accept them, and agree to comply with all related rules, policies, guidelines, and other documents directly or indirectly referenced herein.

1.3. The Platform reserves the right, at its sole discretion and without prior notice, to modify, amend, or update these Terms and any related documents. Such changes become effective upon publication on the Platform, unless expressly stated otherwise.

1.4. If you disagree with the updated Terms, you must discontinue using the Platform and close your account. Continued use of the Platform after such updates constitutes your unconditional acceptance of the revised Terms.

1.5. These Terms take precedence over any other agreements between you and the Platform, unless otherwise explicitly stated in writing.

1.6. All official notices and legally significant communications from the Platform shall be sent via email or other electronic channels specified in the Platform’s interface. By using the Platform, you agree that such notices are valid and legally binding.

1.7. In case of discrepancies between the English version of these Terms and any translation, the English version shall prevail.

2. Terminology

2.1. Account — The User’s personal profile on the Platform, including registration data, identifiers, transaction history, digital assets, and other means, rights, and obligations. Use of another person’s Account is prohibited.

2.2. Assets — All digital assets, fiat currencies, goods, rights, funds, or other valuables stored, managed, or transferred through the Platform.

2.3. Digital Assets — A category of assets available on the Platform that are not fiat money and are not backed by a government or central bank. Includes tokens, coins, cryptocurrencies, and similar instruments.

2.4. Fiat Currencies — Official currencies issued by governmental authorities or central banks. Digital assets are not considered fiat currencies.

2.5. Platform — The online service and software infrastructure providing Users with access to functionality, asset operations, trading, and other Services.

2.6. Services — All functionalities, products, tools, content, and services available through the Platform.

2.7. User — A natural or legal person who has registered an Account and uses the Platform’s Services in accordance with these Terms.

2.8. Affiliates — Subsidiaries, partners, employees, agents, representatives, contractors, and other persons directly or indirectly associated with the Platform.

2.9. Applicable Laws and Regulations — All laws, statutes, rules, regulations, directives, judicial decisions, and requirements of competent governmental, administrative, tax, financial, or other authorities applicable to the activities of the User and the Platform.

2.10. User Data — All information provided by the User during registration, use of the Services, or interaction with the Platform, including personal data, contact, and financial information.

2.11. Force Majeure Events — Events beyond the Platform’s control that prevent the performance of obligations, including natural disasters, internet outages, wars, strikes, technical failures, or actions of third parties.

2.12. Transaction — Any operation on the Platform, including the purchase, sale, exchange, or transfer of digital assets or fiat currencies.

2.13. User Content — Materials, posts, comments, or data uploaded or transmitted by the User through the Platform. The Platform is not responsible for such content.

3. Right to Use Services and Restrictions

3.1. Individuals. By accessing the Platform and using its Services, you represent and warrant that:

• you are at least 18 years old;
• you possess full legal capacity to use the Services;
• you have not been previously banned from using this or similar platforms;
• you are not listed on any sanctions lists and do not engage with sanctioned persons (including, but not limited to, the UN Security Council, the European Union, OFAC, and other competent authorities).

Legal entities. Acting on behalf of a legal entity, you further represent and warrant that:

• the legal entity is duly incorporated and validly existing under the laws of its jurisdiction;
• you have the proper authority to represent and bind the legal entity;
• the legal entity fully assumes responsibility for compliance with these Terms;
• neither the legal entity nor you are listed on any sanctions lists or engage with sanctioned persons.

3.2. Availability restrictions. The Platform does not guarantee the availability of Services in all countries or jurisdictions. Access to certain features may be restricted or suspended depending on local laws.

3.3. Independent use. You confirm that you are using the Platform solely on your own behalf, unless otherwise permitted by applicable law or a separate written agreement with the Platform.

3.4. Digital Asset Disclaimer. Digital assets are not fiat money, are not recognized as legal tender, and are not backed by any government, central bank, or guarantee. Regulation of digital assets varies by jurisdiction. You bear full responsibility for compliance with applicable laws.

3.5. User Responsibility. The User bears full responsibility for accessing or attempting to use the Services in jurisdictions where such use is restricted or prohibited, and is solely responsible for compliance with local laws, currency regulations, and sanctions regimes.

4. Prohibited Activities

4.1. The use of Services in connection with the following activities is strictly prohibited:

• Unlicensed or unauthorized financial services, including payment processing, remittance, or money orders
• Sexual content or services, including pornography, prostitution, escort services, or adult communication websites
• Deceptive marketing, advertising schemes, or manipulative promotion methods
• Sale or distribution of weapons, ammunition, explosives, or hazardous materials without a license
• Trade in regulated goods or services without a license: marijuana, tobacco, e-cigarettes, online pharmacies, pharmaceuticals, age-restricted goods, toxic or radioactive materials
• Drugs and paraphernalia
• Gambling, including online casinos, betting, poker, lotteries, or sweepstakes
• Fraud, money laundering, terrorist financing, or other financial crimes
• Ponzi schemes, pyramids, MLM, or similar models
• Intellectual property infringement, including counterfeit goods
• Wash trading, insider trading, market manipulation, or other market fraud
• Purchasing goods or services on dark web or illegal marketplaces
• Any activity violating international sanctions or local laws
• Shell banks or institutions serving them
• Defense industry activities or arms manufacturing
• Trade in wildlife or protected materials
• Any other activity that the Platform deems inappropriate, illegal, or incompatible with the provision of Services

4.2. Enforcement Measures. If the Platform determines or reasonably suspects that an account or transaction is connected to Prohibited Activities, it may immediately suspend or terminate the account, restrict or block access to Services, freeze assets or transactions, or report suspected violations to law enforcement.

4.3. Limitation of Liability. The User bears full and sole responsibility for any losses, sanctions, claims, or consequences arising from Prohibited Activities.

5. Description of Platform Services

5.1. The Platform provides an online service allowing Users (where permitted by applicable law) to store certain Digital Assets, conduct transactions, and access related products.

5.2. The Platform’s Services include:

• Exchange of one unit of Virtual Currency for another Virtual Currency and/or fiat currency
• Virtual currency wallet services
• Depositing and withdrawing Virtual Currency units on the Platform

5.3. Certain Services may be governed by additional terms. In case of conflict, these Terms shall prevail.

5.4. The User acknowledges that their Digital Assets may be stored in pooled accounts together with the assets of other Users. Such assets are not covered by any deposit insurance scheme.

5.5. The User confirms that they are the ultimate beneficial owner of the assets held in their Account.

5.6. Orders will not be accepted if the Account lacks sufficient assets to execute the transaction and cover all applicable fees.

5.7. All information on the Platform is provided “as is” and may be changed without notice.

5.8. The User is solely responsible for maintaining the necessary equipment, internet access, and related costs.

5.9. Notifications may be sent via email, SMS, or other communication channels. The User must keep their contact information accurate and up to date.

5.10. Services are provided within the limits of technical feasibility. The Platform does not guarantee uninterrupted operation, protection from cyberattacks, or the absence of errors or delays.

5.11. The Platform shall not be liable for losses resulting from suspensions or interruptions caused by scheduled or unscheduled maintenance, hardware or communication failures, force majeure events, or actions of third parties.

5.12. The Platform reserves the right to correct, cancel, or reverse transactions upon detecting errors, malfunctions, or suspected illegal activity.

5.13. The Platform never requests passwords or private keys from Users. The User bears full risk of loss resulting from the disclosure or leakage of such data.

5.14. The Platform reserves the right to delist any Digital Asset from trading at any time without prior notice.

5.15. In accordance with applicable laws, the User must provide accurate and up-to-date information. Failure to do so may result in restrictions or suspension of the Account.

Suspension of Services

5.16. The Platform may suspend any or all Services at any time and without prior notice if the User has violated these Terms or circumstances arise which prevent proper operation of the Services.

5.17. Such circumstances may include computer or telecommunication network failures, force majeure events, attempts threatening Platform or User security, suspected unauthorized use, or compliance with legal or regulatory requirements.

5.18. In the event of Account suspension due to violations of these Terms or in compliance with legal obligations, the Platform shall have no obligation to return Digital Assets or funds held therein.

6. Trading Operations and Interaction with Digital Assets

6.1. The User may conduct Digital Asset transactions by placing an Order through the Platform’s interface.

6.2. Prior to placing an Order, the User must verify all transaction details. By placing an Order, the User confirms full responsibility for the accuracy of all entered data.

6.3. The Platform may be temporarily unavailable due to scheduled maintenance, technical failures, cyberattacks, regulatory actions, or other circumstances beyond its control.

6.4. The Platform may, at its sole discretion and without prior notice, suspend or terminate a User’s access to Services, reject an Order, or set transaction limits.

6.5. An Order can only be placed if the User’s Account contains sufficient assets to execute it and cover all related fees.

6.6. Upon placing an Order, the relevant portion of assets is locked until execution, cancellation, or expiration.

6.7. Executed transactions are final, irrevocable, and enforceable. The User has no right to request reversal of executed trades.

6.8. The Platform may, at its discretion, set transaction or Order limits per User.

6.9. The User is fully responsible for regularly reviewing their transaction history, Account status, and asset information.

6.10. The Platform makes reasonable efforts to ensure timely execution of transactions but bears no responsibility for losses resulting from delays or disruptions.

7. User Risk

7.1. Investing or trading Digital Assets involves a high level of risk, including the potential loss of all invested funds. Digital Assets have no guaranteed intrinsic value, collateral, or government backing.

7.2. Prices of Digital Assets are highly volatile and depend on liquidity, market sentiment, investor confidence, technical risks, and global economic factors.

7.3. The Platform provides no investment, financial, tax, or legal advice and acts solely as a technological intermediary for executing Orders.

7.4. Historical performance of Digital Assets does not indicate future results and cannot serve as a guarantee of profitability.

7.5. Availability of specific Digital Assets for trading is not guaranteed. A Digital Asset may lose all value or become illiquid due to market or technological factors.

7.6. Digital Assets may be stored with third-party custodians or in pooled accounts. They are not deposits and are not covered by governmental guarantees. In case of insolvency of third parties, the User holds only an unsecured claim.

7.7. Service fees may apply and are subject to change at the Platform’s discretion. Funds sent in error or transferred to fraudulent parties are non-refundable.

7.8. Digital Assets are vulnerable to cyberattacks. Lost assets are generally irrecoverable. Transactions are final and irreversible.

7.9. The User is solely responsible for compliance with applicable laws, including tax and currency regulations. Changes in law or regulatory actions may restrict the use or reduce the value of Digital Assets.

7.10. The Platform is not a bank. Accounts are not insured and are not covered by any government protection schemes.

8. Account and Verification Procedures

8.1. To gain full access to the Services, the User must register an Account and complete identification and verification procedures by providing accurate, complete, and up-to-date information, including documents confirming identity and residential address. The User is solely responsible for timely updating their data.

8.2. The User is solely responsible for maintaining the confidentiality of their account credentials. All actions performed through the Account are deemed to be made by the User.

8.3. The Platform has the right to withhold, deduct, convert, or block the User’s assets if necessary for fulfilling obligations, covering losses, complying with legal requirements, or resolving disputes.

8.4. The Platform may, at its sole discretion, restrict, suspend, or block the User’s Account in cases including violation of these Terms, suspicion of fraud or illegal activity, or compliance with regulatory or governmental orders.

8.5. The User may request to close their Account, provided that all obligations are fully satisfied. The Platform may refuse to close the Account if such action would violate legal requirements or the Platform’s internal policies.

8.6. In the event of the User’s failure to meet obligations, the Platform may liquidate the User’s assets, withhold or convert assets to cover the debt, or exercise the right of set-off of mutual claims.

9. License

9.1. The Platform grants the User a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform and related services solely for lawful purposes and strictly in accordance with these Terms.

9.2. The Platform provides the license “as is” and makes no express or implied warranties, including warranties of merchantability, fitness for a particular purpose, or uninterrupted operation.

9.3. The Platform shall not be liable for any direct or indirect losses resulting from the User’s use or inability to use the Platform.

9.4. The Platform reserves the right to suspend or terminate the User’s access to the Platform at any time, without notice, if it suspects a violation of the license terms or these Terms.

10. User Obligations

10.1. The User is prohibited from registering more than one Account on the Platform without prior written consent from the Platform.

10.2. The User is prohibited from using another person’s Account or granting access to their own Account to third parties.

10.3. The User must not use the Platform in any manner that may harm the Platform, its users, or affect the availability or stability of the Platform.

10.4. Use of the Platform and Services for commercial purposes is allowed only with the Platform’s written consent.

10.5. The User must comply with all applicable laws, regulations, and regulatory requirements.

10.6. The User is fully responsible for any losses resulting from their actions or omissions, including data entry errors, loss or disclosure of login credentials, technical issues with the User’s device, or unauthorized transactions.

10.7. The User must verify all data before initiating transfers. Refunds for erroneous transfers may only be made at the Platform’s sole discretion.

11. Modification, Suspension, and Termination of Services

11.1. The Platform reserves the right, at any time and without prior notice, to modify, suspend, alter, or discontinue any Services.

11.2. The Platform may temporarily or permanently suspend or terminate the provision of Services to the User without prior notice, including in cases where the User’s personal data is found to be false, where the User violates applicable laws or these Terms, or upon receipt of a binding order from competent authorities.

11.3. In case of suspension or termination of Services, the Platform bears no liability for any losses, including loss of data, income, reputation, or access to services, except as explicitly required by applicable law.

11.4. The Platform reserves the right to restrict, block, or remove access to specific Services, features, or materials without notice.

12. Confidentiality and Data Protection

12.1. The Platform is entitled to collect, store, and process Users’ personal data solely to the extent necessary for the performance of these Terms, the provision of Services, compliance with legal requirements, and ensuring the security of the Platform.

12.2. Personal data may be used for providing, supporting, and improving the Services; complying with legal and regulatory requirements; preventing fraud; and communicating with the User.

12.3. The Platform may transfer User data to third parties only when necessary for performance of contractual obligations, when required by law or a competent authority, or to protect the rights or safety of the Platform, its Users, or third parties.

12.4. Users’ personal data are stored for the period necessary to achieve the purposes specified in these Terms and/or for the period required by applicable law.

12.5. The User has the right to receive information about stored data, request correction of inaccurate data, and request deletion of personal data, unless such deletion conflicts with applicable law.

12.6. The Platform implements reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

12.7. By registering and using the Services, the User confirms their consent to the collection, processing, and storage of personal data in accordance with this section and the Platform’s Privacy Policy.

12.8. The Platform shall not be liable for any direct or indirect losses arising from the processing, storage, transfer, or disclosure of data as provided in this section and under applicable law.

13. Transfer of Rights and Obligations of the Platform

13.1. In the event that the Platform transfers all or part of its business to a third party, the User unconditionally agrees that all relations between the User and the Platform, including the Account, digital assets and other funds, rights and obligations, and personal data, may be fully or partially transferred to a third party without additional notice to the User.

13.2. In the event of a merger, acquisition, corporate restructuring, or any other form of change of control, the Platform has the right to transfer, assign, or otherwise dispose of any information, including User data, assets, and obligations.

13.3. The Platform shall not be liable for maintaining the same service conditions after a business transfer, or for acts or omissions of a third party that has received the business or obligations of the Platform.

13.4. The User’s sole remedy in case of disagreement with a business transfer is to discontinue the use of the Services and close their Account.

14. Other Provisions

14.1. Service Interruptions. The Platform does not guarantee the continuity, timeliness, or complete security of the Services and shall not be liable for any interruptions, delays, errors, or failures not directly caused by its actions.

14.2. Network Security. The Platform takes reasonable measures to ensure a secure network environment but does not guarantee the absence of viruses, malware, or other potentially harmful factors. The User undertakes to ensure the protection of their own devices and data.

14.3. User Information. The Platform shall not be responsible for the inability to retain, modify, delete, or store any information provided by the User. The User bears full responsibility for backing up and storing their data.

14.4. Accuracy of Information. The Platform does not provide any guarantees regarding the accuracy, completeness, timeliness, or reliability of any content. The User assumes all risks associated with the use of such information.

14.5. User Opinions. All comments, reviews, or opinions posted by Users belong solely to them and do not reflect the position of the Platform.

14.6. Notifications. Official notifications from the Platform are delivered only through publication on the official Platform page or via email or SMS.

14.7. Fees and Charges. The Platform reserves the right to modify the amount of fees and other rates, as well as to introduce new types of fees. All calculations made by the Platform are final and binding on the User.

14.8. Waiver of Compensation. The User agrees that the Platform is not obliged to pay compensation, reimbursement, or lost profits resulting from interruptions, failures, suspension, or termination of the Services.

15. Governing Law and Dispute Resolution

15.1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the Republic of Panama.

15.2. Pre-Trial Settlement. Before filing a lawsuit, the parties agree to attempt to resolve any dispute through negotiations. If the dispute is not resolved within ninety (90) calendar days, it shall be finally resolved in the competent courts of the Republic of Panama.

15.3. Waiver of Class Actions. The User agrees that claims may only be brought on an individual basis and may not act as a plaintiff or participant in a class, group, or representative action.

15.4. Limitation Period for Claims. Any claim arising from or related to these Terms must be submitted within three (3) months from the date the dispute arises. After this period, the claim shall be deemed permanently waived.

15.5. The provisions of this section shall remain in effect even after the termination of these Terms.

16. Final Provisions

16.1. Severability. If any provision of these Terms is deemed invalid or unenforceable, such provision shall be considered separable and shall not affect the validity or enforceability of the remaining provisions.

16.2. Complaints and Feedback. The User may submit complaints, feedback, or inquiries to the Platform’s support service at support@zx.xyz.